📑 Terms of Service
ByShip Terms of Service
Acceptance of Terms
By accessing or using ByShip’s services, you agree to these Terms of Service. If you do not agree, please do not use our platform, website, or logistics services.
User Accounts
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You must be at least 18 years old to create a ByShip account.
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You are responsible for keeping your login details and account information secure.
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Any fraudulent or suspicious activity may lead to account suspension or termination.
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By creating an account, you authorize ByShip to handle and ship your packages from our U.S. warehouse to Jamaica.
You must be at least 18 years old to create a ByShip account.
You are responsible for keeping your login details and account information secure.
Any fraudulent or suspicious activity may lead to account suspension or termination.
By creating an account, you authorize ByShip to handle and ship your packages from our U.S. warehouse to Jamaica.
Using ByShip Services
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Customers will shop on U.S. online stores (e.g., Amazon, Walmart, etc.) and use their unique ByShip U.S. warehouse address and mailbox number at checkout.
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ByShip will receive, process, and transport packages to Jamaica for delivery or pick-up.
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Customers must provide accurate contact and shipping information to avoid delays or delivery issues.
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Once a package is delivered to ByShip’s U.S. warehouse, it is considered checked in to our system and subject to ByShip’s shipping and handling terms.
Customers will shop on U.S. online stores (e.g., Amazon, Walmart, etc.) and use their unique ByShip U.S. warehouse address and mailbox number at checkout.
ByShip will receive, process, and transport packages to Jamaica for delivery or pick-up.
Customers must provide accurate contact and shipping information to avoid delays or delivery issues.
Once a package is delivered to ByShip’s U.S. warehouse, it is considered checked in to our system and subject to ByShip’s shipping and handling terms.
Payment & Fees
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All shipping, customs, and handling fees must be paid in full before package release or delivery.
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Payments are processed securely via credit/debit card, PayPal, bank transfer, or cash (where available).
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Prices and fees are displayed in JMD (Jamaican Dollars) and may include applicable taxes or customs charges.
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ByShip reserves the right to update rates or fees at any time.
All shipping, customs, and handling fees must be paid in full before package release or delivery.
Payments are processed securely via credit/debit card, PayPal, bank transfer, or cash (where available).
Prices and fees are displayed in JMD (Jamaican Dollars) and may include applicable taxes or customs charges.
ByShip reserves the right to update rates or fees at any time.
Shipping & Delivery
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Shipping times vary based on package size, weight, and flight schedules.
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Typical delivery times:
✔ Kingston & St. Andrew: 1–2 business days after arrival in Jamaica.
✔ Other Parishes: 2–5 business days after arrival.
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Delays may occur due to customs inspections, carrier delays, or unforeseen events.
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Customers can track their packages through the ByShip dashboard or WhatsApp notifications.
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ByShip is not liable for delays caused by U.S. merchants, customs agencies, or natural events.
Shipping times vary based on package size, weight, and flight schedules.
Typical delivery times:
✔ Kingston & St. Andrew: 1–2 business days after arrival in Jamaica.
✔ Other Parishes: 2–5 business days after arrival.
Delays may occur due to customs inspections, carrier delays, or unforeseen events.
Customers can track their packages through the ByShip dashboard or WhatsApp notifications.
ByShip is not liable for delays caused by U.S. merchants, customs agencies, or natural events.
Refunds & Returns
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Refunds and returns are subject to ByShip’s Return & Refund Policy.
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Certain items may not be eligible for return or refund, such as perishable, digital, or restricted goods.
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ByShip is not responsible for product quality, merchant errors, or wrong items shipped from U.S. stores. Customers must contact the original seller for product-related disputes.
Refunds and returns are subject to ByShip’s Return & Refund Policy.
Certain items may not be eligible for return or refund, such as perishable, digital, or restricted goods.
ByShip is not responsible for product quality, merchant errors, or wrong items shipped from U.S. stores. Customers must contact the original seller for product-related disputes.
Prohibited Activities
You may not use ByShip’s services for:
❌ Shipping illegal or prohibited goods (e.g., weapons, narcotics, counterfeit items).
❌ Fraudulent transactions or identity misuse.
❌ Hacking, scraping, or attempting to disrupt ByShip’s systems.
❌ Harassment, hate speech, or offensive communication with staff or other users.
Violation of these terms may result in account suspension, package confiscation, or legal action.
Intellectual Property
All logos, trademarks, branding, and content on the ByShip website are owned and protected by ByShip.
No part of the website or platform may be copied, reproduced, or used without written permission from ByShip.
Limitation of Liability
ByShip shall not be held responsible for:
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Delays caused by airlines, customs, or third-party couriers.
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Technical issues affecting access to the ByShip website or app.
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Losses resulting from incorrect shipping information provided by the customer.
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Unauthorized access to user accounts caused by weak or compromised passwords.
ByShip’s liability, if applicable, shall not exceed the declared value or shipping cost of the affected package.
Changes to These Terms
ByShip may update or revise these Terms of Service at any time.
Continued use of our platform or services after changes are posted constitutes your acceptance of the updated terms.
Contact Us
For questions, support, or claims, contact:
📧 Email: support@byship.com
📞 Phone: 876-XXX-XXXX
💬 WhatsApp: Available during business hours
