📦 Return & Refund Policy
ByShip Return & Refund Policy
At ByShip, we want you to be 100% satisfied with your shipping experience. While we strive to ensure your packages arrive safely and on time, we understand that issues can sometimes occur. That’s why we offer a clear and hassle-free return and refund policy under the following conditions:
1️⃣ Eligibility for Returns & Refunds
You may request a return or refund if:
✅ Your package was damaged, lost, or tampered with during transit.
✅ You received the wrong item (different from what you ordered).
✅ The item is unused, in its original packaging, and includes all accessories (for applicable returns).
✅ The return or refund request is made within 24 hours of receiving or being notified about your package.
🚫 Non-Returnable / Non-Refundable Items:
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Items shipped exactly as received from the U.S. (ByShip is not responsible for merchant errors).
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Perishable goods (e.g., food, beverages).
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Digital products (e.g., software, eBooks, gift cards).
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Personal care or hygiene items (e.g., skincare, cosmetics, undergarments).
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Items not reported within the 24-hour window.
2️⃣ How to Request a Return or Refund
To start your return or refund process:
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Contact our Customer Support at 📧 support@byship.com or 📞 876-XXX-XXXX within 24 hours of receiving your package.
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Provide your ByShip tracking number, a photo of the item, and a brief description of the issue.
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Our support team will review your request and provide return or claim instructions.
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Once your item or claim is verified, we will process your refund or replacement accordingly.
3️⃣ Refund Process
✔ Refunds will be issued to your original payment method within 3–5 business days after approval.
✔ Shipping or handling fees are generally non-refundable unless the issue resulted from a ByShip error (e.g., lost, damaged, or misdelivered package).
✔ You will receive a confirmation via email or WhatsApp once your refund has been processed.
📧 For all return or refund requests, contact us at support@byship.com or message us on WhatsApp.
We’re here to make sure your ByShip experience is smooth, secure, and worry-free!
